HomeFAQ

Questions, answered

Everything you need to know about domains, hosting plans, billing and support.

Domains
Is the domain included in the hosting price?

Yearly Business and Enterprise plans include a free .com or .net domain for the first year. On other plans, the domain is billed separately at the yearly price shown in the search results.

How accurate is the domain availability search?

The search runs a live check and is accurate in most cases. Final availability is confirmed by our team at registration time, and we'll let you know right away if anything changes.

What do I need to register a .sa or .com.sa domain?

Saudi domains are registered through SaudiNIC and usually need supporting documents such as a Commercial Registration (CR) or national ID. Registration can take a few business days.

Can I transfer my existing domain to you?

Yes. Send us your domain name and we'll guide you through unlocking it and getting the transfer code from your current registrar.

Hosting
How long does setup take?

Once payment is confirmed, we register your domain and set up hosting and email within 24 hours (faster on Business and Enterprise).

Can I move my existing website to you?

Yes. We offer free migration of your website and email on all plans.

Can I upgrade my plan later?

Absolutely. You can upgrade at any time — you only pay the difference for the remaining period.

Is professional email included?

Yes. Every plan includes mailboxes on your own domain (you@yourcompany.com) with webmail and mobile sync. The number of mailboxes depends on your plan.

Billing
What payment methods do you accept?

Bank transfer, mada and credit cards. We send a formal invoice after confirming your booking.

How does yearly billing work?

Pay for 10 months and get 12 — that's 2 months free. Yearly Business and Enterprise plans also include a free domain for the first year.

Is there a refund policy?

Hosting comes with a 30-day money-back guarantee. Domain registration fees are non-refundable once the domain is registered.

Are prices inclusive of VAT?

Prices are shown in Saudi Riyal (SR) and do not include VAT, which is added on the invoice.

Support
How do I contact support?

Email info@solprogroup.net or use the form on our Contact page. Business and Enterprise plans also get priority phone and WhatsApp support.

Do you support Arabic?

Yes — our team supports you in both Arabic and English.

No questions match your search. Ask us directly.

Still have a question?

Our team is happy to help you choose the right plan and domain.

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